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Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions governing refunds for services provided by SwavenPay ("we," "our," or "us"). By using our services, you agree to the terms of this Refund Policy.

2. Eligibility for Refunds

Refunds are available under the following circumstances:

  • Unauthorized transactions or fraudulent activity.
  • Duplicate transactions due to a technical error.
  • Services not rendered as described or agreed upon.
  • Discrepancies in the amount charged.

3. Non-Refundable Services

The following services are non-refundable:

  • Monthly or annual subscription fees after the billing cycle has started.
  • Transaction fees for completed transactions.
  • Custom development or integration fees once work has commenced.
  • Any services explicitly marked as non-refundable.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our customer support team at [email protected] within 30 days of the transaction date.
  2. Provide the following details:
    • Transaction ID
    • Amount charged
    • Date of transaction
    • Reason for refund request
  3. Our support team will review your request and may ask for additional information if needed.

5. Processing Refunds

Once approved, refunds will be processed within 10 business days.

  • Refunds will be credited to the original payment method used for the transaction.
  • In case of payment method unavailability, an alternative refund method will be arranged.

6. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the issue to our dispute resolution team at [email protected].

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website with the effective date. It is your responsibility to review this policy periodically.

8. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at: [email protected].